Refund policy

Last updated 9 October 2026

Payment on RESOLDTICK is cash on delivery, so in most cases you don't pay anything until your tickets are in your hands. This policy explains what happens if something changes. It forms part of our terms of service.

1. Before delivery

You change your mind before delivery: tell us on WhatsApp and we cancel the order. You pay nothing.
The event is cancelled before delivery: your order is cancelled and you pay nothing.
We can't deliver before the event: you pay nothing.

2. After delivery

The event is cancelled and not rescheduled: we refund what you paid.
The event is postponed or moved: your tickets stay valid for the new date. If you can't attend, contact us and we'll try to resell them for you. A refund depends on the organiser's policy.
A ticket we sold you doesn't get you in because it is invalid: we refund what you paid for that ticket. Tell us on WhatsApp on the day, from the venue if you can.
Change of plans: we can't refund tickets you no longer want, but we can try to resell them for you.
After the event: apart from an invalid ticket reported on the day, no refunds are issued once the event date has passed.

3. How refunds are paid

Approved refunds are paid by bank transfer or in cash within 14 days of approval. We refund the amount you paid us. We don't cover travel, accommodation or other costs linked to the event.

4. How to ask

Message us on WhatsApp at +971 54 590 3418 or email hello@resoldtick.com with your order number. If something is wrong with a ticket, contact us straight away, before the event if you can. Nothing in this policy limits your rights under UAE consumer protection law.