Terms & refunds
Last updated 9 October 2026
These terms apply when you buy tickets on RESOLDTICK, operated by RESOLDTICK, Dubai, United Arab Emirates. By placing an order you agree to them.
1. What we sell
RESOLDTICK resells event tickets that were originally bought from the official seller, including tickets for sold-out shows. We verify every ticket before we sell it. We're an independent service and aren't the organiser of any event, nor affiliated with any artist, promoter, league or venue. Event names and details are used only to describe the tickets.
2. Prices
Prices are in AED and include all fees shown at checkout. Resale prices can be higher or lower than the original price printed on the ticket (the “face value”), which we show on each listing.
3. Ordering and payment
Payment is cash on delivery. When you place an order your tickets are reserved, and we call you to confirm the order. You pay the courier in cash when the tickets are handed to you. If we can't reach you to confirm within 24 hours, or you refuse delivery, we may cancel the order and put the tickets back on sale.
4. Delivery
We deliver to the address you give at checkout anywhere in the UAE, either as soon as your order is confirmed or on the day of the event before doors open, as you choose. For events that use mobile tickets, the courier completes the transfer with you on delivery. Be available on the mobile number you gave us.
5. Refunds
- Event cancelled before delivery: your order is cancelled and you pay nothing. Cancelled after delivery and not rescheduled: we refund what you paid.
- Event postponed or moved: your tickets stay valid for the new date. If you can't attend the new date, contact us and we'll try to resell them for you; a refund depends on the organiser's policy.
- Tickets not delivered before the event: you pay nothing. A ticket we sold you doesn't give you entry because it's invalid: we refund what you paid.
- Change of plans: we can't refund tickets you no longer want, but we may be able to relist them for you.
- After the show: no refunds are issued once the event date has passed.
Refunds are paid by bank transfer or cash within 14 days of approval. If anything is wrong with a ticket you bought from us, contact our support team on WhatsApp straight away, before the event, and we'll help you sort it out.
5a. Selling through us
If you sell tickets through RESOLDTICK, we verify them before listing. The price and payment terms are agreed with you directly before your tickets go on sale. You're paid once the buyer has paid on delivery.
6. Entry to the event
The organiser and venue set the entry rules (age limits, ID checks, bag policies, dress codes) and can refuse entry for reasons unrelated to the ticket. Some organisers limit or prohibit resale or name changes; by buying you accept that entry is at the organiser's discretion. If you're refused entry because a ticket we sold you is invalid, section 5 applies.
7. Your responsibilities
Keep your tickets private: each barcode generally scans once, and whoever scans it first gets in. Don't resell tickets bought here in breach of the organiser's terms.
8. Our liability
Our total liability for any order is limited to the amount you paid for it. We aren't responsible for travel, accommodation or other costs linked to an event. Nothing in these terms limits rights you have under UAE consumer protection law.
9. Law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction.
10. Contact
WhatsApp +971 54 590 3418 · hello@resoldtick.com